Returns & unboxing
Return requests are accepted only when supported by a complete unboxing video, recorded continuously from the moment the parcel is opened.
Care, with clarity
Return & warranty policy
We want you to feel confident in the care of your Nubuk piece. Please review the guidelines below so you know what to expect if you need support.
Within 1–2 months
For eligible warranty issues within two months of receipt, repair is complimentary. Shipping costs are borne by the customer.
After 2 months
Repair may still be arranged after two months, with repair charges applying. Shipping costs are borne by the customer.
Report a defect by D+1
If your item arrives with a defect, please submit a return request via WhatsApp no later than one day after receipt.